Last updated: September 17, 2026
We want you to feel confident trying SodaPeak. Every order is backed by a 60-day money-back guarantee, starting from the date of purchase. If you are not satisfied with your results after at least 30 days of continuous, consistent use, contact our customer service team within the 60-day window and we will guide you through the refund process.
SodaPeak is designed as a daily wellness habit rather than a one-time-use product. We ask for a minimum of 30 days of continuous use before a refund request so that the formula has a fair, realistic opportunity to work with your body — a single bottle rarely tells the full story.
To request a refund, email contact@customercs.com or call +1 (855) 889-3137 within the 60-day guarantee window. Please have your order number and the email address used at checkout ready — this helps our team locate your order quickly and process your request without delay.
The guarantee applies to the purchase price of the product. Original shipping charges, if any, are non-refundable. Refunds are issued to the original payment method used at checkout, typically within a standard processing window after your return is confirmed.
The guarantee applies to all package sizes — 2, 3, and 6 bottles. If you purchased a multi-bottle package, our support team will walk you through any bottle-return requirements as part of the refund process.
If your order arrives damaged, is missing items, or does not arrive within the expected shipping window, contact our support team as soon as possible so we can help resolve the issue promptly, separate from a standard guarantee-based refund request.
Orders are processed through BuyGoods, our secure checkout and retail partner. Refunds are processed in coordination with BuyGoods once your request has been confirmed by our support team.
For any refund-related question, reach our order and guarantee support team at contact@customercs.com or +1 (855) 889-3137, or visit our Contact page.